PRIVACY POLICY

1. INFORMATION WE COLLECT

At FORMA, we collect information when you register for our service, use our applications, or communicate with us. This information includes:

• Registration information: name, email address, phone number
• Gym information: business name, address, contact information
• Member data: information you provide about your gym members
• Payment information: SINPE payment references for confirmation
• Usage data: how you use our services and features you utilize

2. HOW WE USE YOUR INFORMATION

We use the collected information to:

• Provide and maintain our gym management services
• Confirm and record payments received via SINPE
• Communicate with you about service updates and support
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Comply with legal and regulatory obligations

3. WHATSAPP BUSINESS COMMUNICATIONS

When you communicate with us through WhatsApp Business:

• We only send messages related to our gym management services
• We include information about products, updates, and technical support
• We never share your phone number with third parties
• You can opt out of these communications by replying "STOP"
• We respect your privacy and only contact during business hours

4. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Data encryption in transit and at rest
• Restricted access to personal information
• Regular monitoring of our systems
• Regular staff training on privacy and security

5. YOUR RIGHTS

You have the following rights regarding your personal information:

• Right of access: you can request a copy of your personal data
• Right of rectification: you can correct inaccurate information
• Right of erasure: you can request deletion of your data
• Right of portability: you can request transfer of your data
• Right of objection: you can object to processing of your data

6. CONTACT

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at: